Ye55 Privacy Policy – Personal Data Protection for Malaysian Members

1Introduction and Scope of the Privacy Policy

ye55 is an online entertainment and betting platform operating for the Malaysian market. We understand that privacy is more than a legal obligation — it is a fundamental right of every user. This Privacy Policy is designed to give you a clear and honest picture of how we handle your personal information.

This policy applies to all information collected through the ye55, our mobile platform, customer support interactions, and all other channels we operate. It covers all registered members, website visitors, and anyone who interacts with ye55's platform or services in any capacity.

2Information We Collect

ye55 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:

A. Information You Provide Directly

• Registration information: Full name, Malaysian phone number, email address, username, and password chosen when registering your ye55 account.
• Identity verification information (KYC): Identity card number (MyKad) or passport number, copies of identification documents, and proof of address if required during the withdrawal verification process.
• Financial information: E-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) or FPX information required to process deposits and withdrawals in MYR.
• Communications: The content of messages you send to the ye55 customer support team via live chat or email.

B. Automatically Collected Information

• Platform usage data: Games you play, session duration, betting amounts, win and loss history, and general activity patterns within the ye55 platform.
• Technical data: IP address, device type, operating system, web browser used, and network information for security and technical troubleshooting purposes.
• General location data: Location information based on IP address for compliance purposes and to ensure services are available in the appropriate regions.
• Cookies and tracking data: Information collected through cookies, web pixels, and similar technologies to enhance the user experience — further details in Section 6.

3How We Use Your Information

ye55 uses the information collected solely for legitimate purposes directly related to delivering our platform services. We do not use your data for any other purpose without your consent.

• Account management: Creating and maintaining your ye55 account, processing registrations, and enabling secure logins.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and disbursing winnings in MYR to your registered payment method.
• Identity verification: Conducting KYC processes to comply with legal requirements and to ensure account security and platform integrity.
• Customer support: Responding to enquiries and resolving issues related to your account, transactions, or gaming experience on the ye55 platform.
• Platform security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and platform abuse.
• Service improvements: Analysing platform usage patterns in aggregate (not at an individual level) to improve the user experience, platform performance, and product design.
• Service-related communications: Sending important notifications about your account, platform updates, policy changes, or promotional information relevant to your use.
• Legal compliance: Fulfilling obligations under applicable Malaysian laws and regulations, including the PDPA 2010.

4Disclosure of Information to Third Parties

ye55 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. Disclosure occurs only in limited and legitimate circumstances, as follows:

• Payment service providers: Required information is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and FPX banks (Maybank2u, CIMB Clicks) solely for the purpose of processing your financial transactions.
• Game providers: Minimum necessary data is shared with licensed game providers such as Evolution Gaming, Playtech, and Microgaming to enable Live Casino game functionality — all subject to strict confidentiality agreements.
• Lawful authorities: ye55 will disclose information to law enforcement agencies, courts, or Malaysian government authorities when required by a valid court order or legal obligation.
• Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with fraud prevention agencies or other platforms with a legitimate interest to protect.
• Corporate matters: In the event of a merger, acquisition, or sale of ye55 assets, user information may be transferred as part of that transaction — with appropriate notice provided to members.

5Data Security & Protection Measures

ye55 employs multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or unintended disclosure.

• 256-bit SSL encryption: All data transmitted between your browser and ye55's servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by Malaysia's major banks.
• Stored data encryption: Sensitive information including passwords and financial details is stored in encrypted form using strong encryption algorithms — your password cannot be read by anyone, including ye55 staff.
• Internal access controls: Only staff with a legitimate operational need are permitted to access member personal data, and all access is logged and monitored.
• 24/7 security monitoring: Our automated security systems continuously monitor platform activity to detect any suspicious access attempts or unusual behaviour.
• Two-factor authentication: Additional verification for sensitive operations such as fund withdrawals, providing an extra layer of protection for your account.
• Regular security audits: ye55 carries out regular security reviews and audits to ensure that data protection systems remain up to date against the latest threats.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, never share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

6Cookies and Tracking Technologies

ye55 uses cookies and similar technologies to enhance platform functionality, understand how users interact with our website, and deliver a better experience. Below are the types of cookies used:

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the ye55 platform. Visit your web browser's settings section for more information on how to manage cookies.

7Data Retention Period

ye55 retains your personal information for as long as it is needed for the purposes for which it was collected, or as required by applicable Malaysian law. The following are general data retention guidelines:

• Active account information: Retained for as long as your account is active and in use on the ye55 platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records and auditing.
• KYC records (identity verification): Retained for as long as the account is active and for the period required under applicable anti-money laundering regulations.
• Customer support communication logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Analytics data and technical logs: Retained for a maximum of 13 months before being deleted or anonymised.
• Following account closure: Information required by law will be retained for the prescribed period; all other information will be deleted or anonymised within a reasonable timeframe.

8Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the ye55 itself, you have the following rights in relation to your personal data:

To exercise any of the above rights, please contact our customer support team ye55 via live chat within the platform or by email at support@ye55.site. We will process your request within a reasonable timeframe and keep you informed of the action taken.

9Children's Data & Age Restrictions

Platform ye55 is intended exclusively for users aged 18 years and above. We do not knowingly collect, process, or store personal information from individuals under the age of 18.

If we discover that personal information of an underage individual has been collected without our knowledge or consent due to a false age declaration, we will take the following steps immediately:

• Immediate suspension of the associated account without prior notice.
• Removing all personal information relating to that individual from our systems.
• Returning any outstanding balance to the payment method used, following appropriate verification.
• Taking appropriate action, including reporting the case to the relevant authorities if necessary.

10Changes to the Privacy Policy

ye55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document indicates when it was last revised.

For changes that are material and significantly affect your privacy rights, ye55 will endeavour to provide appropriate notice through:

• An email to your registered address, or
• A clear and prominent in-platform notification, or
• A message displayed when you log in to your account.

Continued use of the platform ye55 after any updates to the Privacy Policy are published will be considered your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your privacy.

11Contact Us — Privacy Complaints & Enquiries

If you have any enquiries, concerns, or complaints regarding how ye55 handles your personal information, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the ye55 platform. This is the fastest way to get a response — usually within minutes.
• Privacy Email: support@ye55.site — for privacy enquiries that require detailed clarification or involve documents. We will respond within 2 business days.
• Frequently Asked Questions: Visit the FAQ us for quick answers to the most frequently asked privacy questions.

If you are dissatisfied with how ye55 has handled your privacy enquiry or complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the PDPA 2010. However, we encourage you to contact us first so we can resolve any issues directly and promptly.